Last updated: 3 March 2026
KadroVault provides cloud storage and playback of video recordings from customer cameras (the “Service”). These terms apply to all accounts created by an organization’s administrator.
Accounts are created by invitation. The customer is responsible for keeping credentials confidential and for the actions of its users.
Video recordings remain the property of the customer. We process them only to provide the Service. The customer is responsible for informing people that video surveillance is in use, as required by applicable law.
Recordings are deleted automatically when the retention period of the selected plan ends, or earlier at the customer’s request.
We aim for 99.9% monthly availability. Planned maintenance is announced on the status page in advance.
Plans are billed monthly per camera. Unpaid accounts are suspended after 14 days; recordings are kept for 30 days after suspension.
Either party may terminate at the end of a billing period. On termination, the customer may export recordings for 30 days.
Questions about these terms: support@kadrovault.cloud